sharp CX starts here
We start with a simple proposition to you
We're not big on quotes but we like this one.....
Businesses who put customer experience at the core of their brand will double the revenue growth of any FTSE 100.
Like us you might not be listed in the FTSE but we're sure you're interested in revenue growth and that's where we come in.
We'll help you combine the outstanding customer service you're proud of with our top notch and dynamic creative design and digital services. Making your brand, website, marketing campaigns, social media and PR work as hard as you do.
We make sure every touchpoint in the journey your customers take with you is conceived and designed to deliver exceptional customer experience - reducing customer effort, increasing the return on your investment, increasing customer loyalty and most importantly customer advocacy. Our modular approach allows you to simply identify the improvement program you need, with the added security of knowing all the work we do with you is seamlessly connected with a project team who make sure it happens on time and to budget.
*source Harvard Business Journal
“Having SquareDuck as our marketing, design & PR partner made our marketing happen while we kept our focus on running our business. Starting with the production of a clear plan aligned to our business goals, they helped us refresh our brand identity, create benefit based marketing materials, designed and built a website we’re really proud of and are now achieving editorial coverage in some great media.”
You can count on us to deliver a fresh approach. Looking for a refresh or a whole new look? We will create the look & feel that really captures your business and the messaging which is absolutely on point.
Meet your team
Our in house team of experts love what they do and they’re great at making it happen, to time and budget.
“We’re a consultancy group working with businesses throughout the UK improving their customer journeys. In many instances we’ve found ourselves helping clients where they have no specialist department looking after content, marketing, PR, web presence and digital strategy. We took a decision to find an agency that went beyond pure design, marketing and promotion. Someone we could partner with to provide an overarching and compelling one-stop shop for our clients. We chose SquareDuck from a shortlist and haven’t looked back. The team is experienced and passionate in everything they do. They really own their projects and never miss a deadline and best of all they’re great fun to work with!”